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Customization Process
Pre-sales consultation stage
The customer contacts the furniture factory, explaining the type, purpose, quantity, and other basic information of the required custom furniture.
The furniture factory provides preliminary consultation services to understand the customer’s detailed requirements, style preferences, budget range, etc.
Design Plan
Based on the customer's needs, the designer creates an initial design, drawing sketches or renderings.
Communicate the design plan with the customer, modify and adjust the design details until the customer is satisfied.
Material Selection and Quotation
Determine the materials for the furniture, including wood, board, hardware accessories, fabrics, leather, etc.
The furniture factory provides a detailed quotation based on the design plan and material selection.
Contract Signing
After the customer confirms the design plan and quotation, a custom contract is signed with the furniture factory.
The contract includes the design plan, material list, price, production cycle, payment method, and other terms.
Production and Manufacturing
The factory produces the furniture according to the design plan and contract requirements.
There may be interim acceptance or customer confirmation during the production process.
Quality Inspection
After production is completed, quality inspection is conducted to ensure that the furniture meets design requirements and quality standards.
Inspection includes structural stability, surface treatment, dimensional accuracy, and more.
Installation and Adjustment
The finished furniture is delivered to the customer's designated location for installation.
During installation, necessary adjustments are made to ensure the furniture is functioning properly.
Acceptance
The customer inspects the furniture, and upon confirmation, signs off on it.
The acceptance includes checking appearance, functionality, installation quality, and more.
After-Sales Service
The furniture factory provides after-sales services, including but not limited to the following:
Warranty Service
Typically offers a period of free warranty during which repairs and replacements are covered by the factory.
Maintenance Service
Provides daily maintenance advice and professional maintenance services for the furniture.
Repair Service
Offers paid repair services outside the warranty period.
Customer Follow-Up
Regular customer follow-up to understand the furniture usage situation and collect feedback.
Customer Feedback and Improvement
The furniture factory continuously improves product quality and service levels based on customer feedback.
Collect customer opinions for optimization in the design and manufacturing stages to enhance customer satisfaction.
Frequently Asked Questions
Product Manual Download