Services

Customization Process

STEP 01

Pre-sales consultation stage

The customer contacts the furniture factory, explaining the type, purpose, quantity, and other basic information of the required custom furniture.

The furniture factory provides preliminary consultation services to understand the customer’s detailed requirements, style preferences, budget range, etc.

STEP 02

Design Plan

Based on the customer's needs, the designer creates an initial design, drawing sketches or renderings.

Communicate the design plan with the customer, modify and adjust the design details until the customer is satisfied.

STEP 03

Material Selection and Quotation

Determine the materials for the furniture, including wood, board, hardware accessories, fabrics, leather, etc.

The furniture factory provides a detailed quotation based on the design plan and material selection.

STEP 04

Contract Signing

After the customer confirms the design plan and quotation, a custom contract is signed with the furniture factory.

The contract includes the design plan, material list, price, production cycle, payment method, and other terms.

STEP 05

Production and Manufacturing

The factory produces the furniture according to the design plan and contract requirements.

There may be interim acceptance or customer confirmation during the production process.

STEP 06

Quality Inspection

After production is completed, quality inspection is conducted to ensure that the furniture meets design requirements and quality standards.

Inspection includes structural stability, surface treatment, dimensional accuracy, and more.

STEP 07

Installation and Adjustment

The finished furniture is delivered to the customer's designated location for installation.

During installation, necessary adjustments are made to ensure the furniture is functioning properly.

STEP 08

Acceptance

The customer inspects the furniture, and upon confirmation, signs off on it.

The acceptance includes checking appearance, functionality, installation quality, and more.

After-Sales Service

The furniture factory provides after-sales services, including but not limited to the following:

After-Sales Service

Warranty Service

Typically offers a period of free warranty during which repairs and replacements are covered by the factory.

Maintenance Service

Provides daily maintenance advice and professional maintenance services for the furniture.

Repair Service

Offers paid repair services outside the warranty period.

Customer Follow-Up

Regular customer follow-up to understand the furniture usage situation and collect feedback.

Customer Feedback and Improvement

The furniture factory continuously improves product quality and service levels based on customer feedback.

Collect customer opinions for optimization in the design and manufacturing stages to enhance customer satisfaction.

Frequently Asked Questions

  • What types of commercial furniture do you offer?

    We have over 10 years of manufacturing experience, and we offer iron-wood hybrid dining tables and chairs that meet commercial quality standards.

  • What are the unique designs and features of your foldable cabinet products?

    2.What are the unique designs and features of your foldable cabinet products? We have introduced a new concept for cabinets: foldable and quick to assemble. Your customers can complete the installation in just 5 minutes instead of 30 minutes. The easy installation allows everyone to assemble it effortlessly. Moreover, our cabinets offer more unique selling points compared to traditional cabinets. These distinctive features can boost the sales of the foldable cabinet series in your market.

  • What materials are used in your commercial furniture and foldable cabinets?

    For our commercial furniture, we use iron components, and some of them are even galvanized, making them suitable for both indoor and outdoor use. The foldable cabinets are made entirely of galvanized seel, ensuring they meet outdoor usage requirements. With strong product quality, our products are sure to secure a place in your market.

  • Do you offer customization services?

    Yes, we have over 10 years of manufacturing experience, and we accept OEM and ODM orders.

  • What is the process for customizing furniture?

    Receive customer requirements → Design drawings → Create sample → Modify sample → Confirm sample → Begin mass production → Photograph and video shoot with white background → Ship to customer.

  • How long does it take to design custom furniture?

    After sample confirmation, 25 to 30 days after receiving the down payment.

  • What is the minimum order quantity?

    Depending on the product, our minimum order quantity (MOQ) can be handled flexibly.

  • What payment methods do you accept?

    We accept most international trade payment methods: Letter of Credit (L/C), Telegraphic Transfer (T/T), Documentary Collection, Open Account, Advance Payment, and Cash Payment.

  • How long does it take to process an order?

    After sample confirmation, 25 to 30 days after receiving the down payment.

  • Do you offer a warranty? How long is the warranty period?

    Yes, we provide high-quality after-sales service, and our after-sales support lasts for 1 to 2 years.

  • Where can your commercial furniture be used?

    Restaurants, hotels, airports, offices, schools, hospitals, and mor.

  • What environments are your foldable cabinets suitable for?

    Indoor and outdoor used

  • Does your furniture meet environmental standards?

    Yes, as a leading company in China, our factory complies with all environmental inspection standards, and we are committed to green production.

  • Are the materials sourced sustainably?

    Yes, all of our materials are sustainable. We have a dedicated department and personnel focused on recycling and waste management to ensure that our processes are environmentally friendly.

  • How can I become a wholesale partner?

    We warmly welcome you to become our partner. Whether or not you place an order, simply visiting us makes you part of our partnership network. We look forward to collaborating with you!

  • Are there any discounts for bulk purchases for chain restaurants?

    We welcome all potential partners, whether or not you are a restaurant. We are committed to providing the best value products and services. Let us become your top partner, and we look forward to a successful collaboration with you!

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